top of page

Terms & Conditions

  • Entry to Xplore and 4D Golf is subject to availability. There may be a queue at busy times. Play time will be limited to the total session time that you book for.

 

  • Entry to Xplore is on the condition that our Rules of Play are adhered to by all visitors to the premises. Rules of Play are posted at the entrance and at various locations throughout the centre. By entering, you are deemed to accept this and agree to follow (and ensure your children follow) the Rules of Play.

 

  • Children and adults using the play frame must wear socks. Socks are available to purchase from the front desk.

 

  • Prices are inclusive of VAT at the current rates. Payment is to "Inspired Attractions Ltd t/a Xplore" by credit/debit card or cash. Contactless and Apple Pay/Google Pay transactions are accepted.

 

  • Prices & times may change without notice. Weekend/peak rates apply on public holidays.

 

  • Following the withdrawal of the cheque guarantee scheme, cheques can only be accepted as pre-payments or deposits provided they are received at least 28 days before the booked date. Payment by personal cheque for bookings on the day can no longer be accepted. Account customers will still be able to pay invoices by cheque. Business cheques can be accepted by prior agreement with a manager or duty supervisor.

 

  • Bookings are secured with a non-refundable deposit. Deposits are non-refundable but transferrable with more than 24 hours notice. Deposits paid will be deducted on the day of your booking. Deposits may be retained if number of players is less than number of places booked without giving 24 hours notice. Any pre-payment before the day of a booking is considered to be a deposit. Event tickets are linked to the purchaser and are non-transferable to protect our customers.

 

  • Birthday packages cannot be used in conjunction with any other offer. At least 7 days notice is required to book a birthday package and a minimum of 8 guests required. Parents/guardians are required to remain on-site during the party and required to accompany/supervise children during their entire visit. Birthday food may contain nuts. Booking a birthday party does not guarantee exclusive use of the play frame, golf courses or party areas.

 

  • Xplore is a parentally supervised play area. It is the responsibility of parents/guardians to supervise and accompany children using the facilities, play equipment, toys and crafts. Parents/guardians must remain in the secure area at all times and observe their child(ren) to ensure they are capable of using the equipment safely and to monitor their behaviour. Parents/guardians must ensure their children are playing in the correct age-designated area of the play frame. Parents/guardians best know their child’s capabilities and should ensure an appropriate level of supervision and accompaniment to reflect this. Staff may intervene if necessary in the interests of safety and service. Please ensure our Rules of Play are followed at all times and report any concerns immediately to a Duty Supervisor. A help button is available in the Under 4s area that customers can press if they require staff assistance.

 

  • Xplore does not provide services of supervision for children.

 

  • Xplore cannot accept responsibility for loss or damage to personal property.

 

  • Allergies and intolerances: Please speak to a member of the team before you place your order.

  • Only food & drink purchased in Xplore may be consumed on the premises.

 

  • Vouchers, special offers and prizes: Vouchers, special offers and prizes cannot be used in conjunction with special events, birthday parties or any other offer. Admission/use is subject to availability. Unless specified, vouchers/offers/prizes expire three months after publication or issue. Unless specified, vouchers cannot be used at weekends or on Public Holidays. Vouchers/prizes are non-transferable and have no cash value. Each voucher is valid only for the bearer (plus guests in the case of a 2 for 1 voucher) and unless specified, customers may use only one voucher per person per day. No purchase necessary.

 

  • CCTV is in operation throughout the premises for safety, security and service monitoring. The scheme is operated by Inspired Attractions Ltd – 01977 553355.

 

  • If you submit a testimonial/feedback to Xplore using the online feedback form, then you agree that we may publish your testimonial on this website, and/or on our other promotional material, on such page and in such position as we may determine in our sole discretion. We will remove your name and any other personal information so you will remain anonymous. You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. You may terminate this licence by giving to us 30 days' written notice of termination.

  • Xplore may reach out to social media users to seek permission to feature content on our website, social channels, and in various promotional materials. If you give permission by reply, you are allowing Xplore a sublicensable right to use your content in, but not limited to, webpages and social media posts, promotional emails and advertisements, and in any and all other marketing, promotional and advertising initiatives with no obligation to you whatsoever. Xplore requests/expects that you do not tag its profile(s) in content that you don’t have the permissions for and/or rights to. We may choose to share stories in which Xplore is tagged; these will be visible on our profile for 24hrs, as per your own story. Stories will not be saved to highlights for permanence. Should you wish to revoke permission, a request in writing must be made to cas@xploreplay.co.uk with details of the specific post(s), including date/time and a screenshot if possible, and Xplore will cease to use the specified content from when your request is received but cannot guarantee that it is redacted from past usage when permission was previously granted.

 

  • Public Liability insurance for ‘Multi-activity tickets’ - From time to time, Inspired Attractions t/a Xplore may offer for sale ‘Multi-activity tickets’ which not only include Xplore/4D Golf admission, but also other activities such as LaserZone which may take place at other businesses/premises. Whilst Xplore acts as a booking agent in this respect, it does not provide Public Liability insurance for activities which take place elsewhere other than inside the Xplore premises. Each premises/activity that forms part of a multi-activity package will have its own separate PL insurance and as such, claims that may arise whilst at these other venues should be addressed to the business that runs the activity/venue.

 

  • 4D Golf utilises strobe lighting and may not be suitable for those who are sensitive to lighting effects. Players and visitors should be mindful of the uneven playing surfaces. 4D Golf is a physical activity that may not be suitable for everyone. Please speak with a member of staff if you have concerns regarding this.

 

  • We store and process your personal data in line with our GDPR Policy.

 

  • Errors and Omissions Excepted.

 

  • Xplore, 4D Golf and ShakeStop are the trading names of Inspired Attractions Ltd, Registered in England & Wales No. 5704018. Registered Company address: Norfolk House, 4 Station Road, St Ives, PE27 5AF. Please use site address or contact form for general correspondence.

bottom of page