© 2018 Inspired Attractions Ltd t/a Xplore, 4D Golf & ShakeStop. Terms & Conditions.

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Call Us: (01977) 553355   /   Xplore, Xscape, Colorado Way, Castleford, WF10 4TA   /   Email Us

Terms & Conditions

  • Entry to Xplore and 4D Golf is subject to availability. There may be a queue at busy times where we operate a one-in one-out policy. Generally we do not limit time on the play frame, however if the play frame reaches capacity play time is limited to 1.5hrs.

 

  • Entry to Xplore is on the condition that our Rules of Play are adhered to by all visitors to the premises. Rules of Play are posted at the entrance and at various locations throughout the centre. By entering, you are deemed to accept this and agree to follow (and ensure your children follow) the Rules of Play.

 

  • Children and adults using the play frame must wear socks. Socks are available to purchase from the front desk.

 

  • Prices are inclusive of VAT at the current rates. Payment is to "Inspired Attractions Ltd t/a Xplore" by credit/debit card or cash. Contactless and Apple Pay transactions are accepted up to the value of £30.

 

  • Prices & times may change without notice. Weekend/peak rates apply on public holidays.

 

  • Following the withdrawal of the cheque guarantee scheme, cheques can only be accepted as pre-payments or deposits provided they are received at least 28 days before the booked date. Payment by personal cheque for bookings on the day can no longer be accepted. Account customers will still be able to pay invoices by cheque. Business cheques can be accepted by prior agreement with a manager or duty supervisor.

 

  • Bookings are secured with a non-refundable deposit. Deposits are non-refundable but transferrable with more than 24 hours notice. Deposits paid will be deducted on the day of your booking. Deposits may be retained if number of players is less than number of places booked without giving 24 hours notice. Any pre-payment before the day of a booking is considered to be a deposit.

 

  • Birthday packages cannot be used in conjunction with any other offer. At least 7 days notice is required to book a birthday package and a minimum of 6 guests required (if more than one birthday child, minimum players required increases by 3 per birthday child - max 3 birthday children per party). Parents/guardians are required to remain on-site during the party and required to accompany/supervise children during their entire visit. Birthday food may contain nuts. Booking a birthday party does not guarantee exclusive use of the play frame, golf courses or party areas.

 

  • Xplore is a parentally supervised play area. It is the responsibility of parents/guardians to supervise and accompany children using the facilities, play equipment, toys and crafts. Parents/guardians must remain in the secure area at all times and observe their child(ren) to ensure they are capable of using the equipment safely and to monitor their behaviour. Parents/guardians must ensure their children are playing in the correct age-designated area of the play frame. Parents/guardians best know their child’s capabilities and should ensure an appropriate level of supervision and accompaniment to reflect this. Staff may intervene if necessary in the interests of safety and service. Please ensure our Rules of Play are followed at all times and report any concerns immediately to a Duty Supervisor. A help button is available in the Under 4s area that customers can press if they require staff assistance.

 

  • Xplore does not provide services of supervision for children.

 

  • Xplore cannot accept responsibility for loss or damage to personal property.

 

  • Allergies and intolerances: Please speak to a member of the team before you place your order.

 

  • Vouchers, special offers and prizes: Vouchers, special offers and prizes cannot be used in conjunction with special events, birthday parties or any other offer. Admission/use is subject to availability. Unless specified, vouchers/offers/prizes expire three months after publication or issue. Unless specified, vouchers cannot be used at weekends or on Public Holidays. Vouchers/prizes are non-transferable and have no cash value. Each voucher is valid only for the bearer (plus guests in the case of a 2 for 1 voucher) and unless specified, customers may use only one voucher per person per day. No purchase necessary.

  • Black Friday Sale: 25% discount applies only on gift vouchers purchased via this website from 23-26 November 2018. Each transaction is subject to a £1.75 P&P (once per order) charge which includes processing and postage by signed-for delivery to the address you provide at checkout. Gift vouchers will be sent by Royal Mail Special Delivery within 7 days of checkout. Gift vouchers are valid for one year from the date purchased. They are valid for the amount shown on the voucher and no change can be given. Gift vouchers can be used for Xplore Soft Play and Cafe, 4D Golf, The Bear Factory and ShakeStop - all located on the First Floor of Xscape Castleford, WF10 4TA. Gift vouchers are non-refundable and have no cash value. Offer subject to availability - First 100 customers only. Gift vouchers cannot be used in conjunction with special offers, events or as payment towards pre-booked parties, group bookings or special activities.

  • Summer Fun 3-in-1: This offer is only available online. Tickets valid Sunday to Friday only - NOT Saturdays. ​All activities must be played on the same day. A £1 transaction charge is applied to each transaction regardless of the number of tickets purchased. Packages are available for families of 3, 4 and 5. There must be 1 playing adult with a maximum of 2 adults per voucher. Adult = 16+. If you would like to add additional games of LaserZone on the same day this will be charged at £5.00 per person. Groups should pre-book a time and date at LaserZone, this can be done by calling 01977 559911. Please remember to quote 'Summer Fun'. Ticket holders without a pre-booking may be refused entry or have to wait for availability. Vouchers may not be accepted without a pre-booking. Please note; there may be a wait to get into The Raid and 4D Golf at busy times. Rules of Play must be followed. Ticket prices exclude the transaction fee. Offer must be redeemed before 6 September 2019. Vouchers must be presented (printed or digitally) at the time of redemption.

  • Summer Holi-Play: Passes are sold on a first come first served basis and are only available online via this webpage. Passes are subject to availability and are not available by phone or in person. A digital passport-style photo of the child is required to be uploaded at the time of purchase clearly showing the child's face, head and shoulders. The pass is valid for the named child only & cannot be transferred. The photograph of the child will be held by Xplore for identification purposes only. All information and images collected are subject to our GDPR Policy. The pass does not guarantee entry or priority entry to Xplore Soft Play. At peak times there may a queue/wait. The pass is valid for 1 calendar month from the date of purchase. A £0.95 transaction charge is applied to each transaction. The last date to purchase a pass is 30 August 2019 (and will, therefore, expire on 30 September). The pass can not be used in conjunction with any other event, offer or for birthday parties. The pass is non-transferable and has no cash value and can be revoked at any time by Xplore. If the rules of play are not adhered, your pass may be revoked.

 

  • CCTV is in operation throughout the premises for safety, security and service monitoring. The scheme is operated by Inspired Attractions Ltd – 01977 553355.

 

  • If you submit a testimonial/feedback to Xplore using the online feedback form, then you agree that we may publish your testimonial on this website, and/or on our other promotional material, on such page and in such position as we may determine in our sole discretion. We will remove your name and any other personal information so you will remain anonymous. You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. You may terminate this licence by giving to us 30 days' written notice of termination.

 

  • Public Liability insurance for ‘Multi-activity tickets’ - From time to time, Inspired Attractions t/a Xplore may offer for sale ‘Multi-activity tickets’ which not only include Xplore/4D Golf admission, but also other activities such as LaserZone or The Raid which may take place at other businesses/premises. Whilst Xplore acts as a booking agent in this respect, it does not provide Public Liability insurance for activities which take place elsewhere other than inside the Xplore premises. Each premises/activity that forms part of a multi-activity package will have its own separate PL insurance and as such, claims that may arise whilst at these other venues should be addressed to the business that runs the activity/venue.

 

  • 4D Golf utilises strobe lighting and may not be suitable for those who are sensitive to lighting effects. Players and visitors should be mindful of the uneven playing surfaces. 4D Golf is a physical activity that may not be suitable for everyone. Please speak with a member of staff if you have concerns regarding this.

 

  • We store and process your personal data in line with our GDPR Policy.

 

  • Errors and Omissions Excepted.

 

  • Xplore, 4D Golf and ShakeStop are the trading names of Inspired Attractions Ltd, Registered in England & Wales No. 5704018. Registered Company address: Norfolk House, 4 Station Road, St Ives, PE27 5AF. Please use site address or contact form for general correspondence.